QUESTION AND ANSWER

Do we combined postage cost ?

Yes we do, first item is the standard price quoted and

for each addition items thereis a £2.50 charge depending

on weight of item.

Can i change my order ?

No. Once your order has been confirmed,

it is not currently possible for you

to change or cancel prior to dispatch.

Can I collect item from shop ?

Yes, please call us to make appointment or see our

shop opening times for more details.

Tel: +31 (0) 40 8 429 129

My order is a gift for someone.

Can I add a message to it?
Yes, please include a message when you

place your order and there is an

additional charge , please email us for more info...

Can I phone you?
Yes , Tel: + 31 634 394 925.

Exchange & Returns

If you are not completely satisfied with your purchase,

then we are happy to take it back in its original condition

within 14 days of receipt.

Please note we only provide you with exchange or credit note .

which you can use at a later date in our online and shop ,simply

emails us before returning any items.

If you require a different product (rather than a different size or

colour of the same product) you will need to place a new order

online and return the original item for an exchange or credit note.

PLEASE NOTE WE DO NOT REFUND

• Please note postage cost to return to us is at your expense.
• Delivery charges (P&P cost you originally paid to have the item posted to you) are non-refundable
• SEE CONTACT US FOR ANY EMAIL ADDRESS
  
• If a wrong or faulty items is sent then please email customer.service@inu-d-afrique.com

For more details, including the returns address, please SEE CONTACT US

Postage information

• All items are posted track and trace with insurance for up to €46.00, the insurance can be increased please email for additional quote.
• If items is lost in transit and you only insured for the maximum stated above that is the value that we can refund you for.
  

Lost postage

• We give full refund to the value of €46.00 only unless you have higher insurance.
• Please allow up to 15- 20 days for a full refund due to administration from Postage company.
  

When will I receive my replacement item or gift note ?

• Before contacting us please take note of the timescale required to process an exchange or credit note
• Please allow up to 15- 20 days for a full refund due to administration from Postage company
• Please allow 5 working days from receipt of a return for us process an exchange or a credit note.